At Dental Care On Putleney, our patients are at the heart of everything we do. We are committed to providing the highest quality dental care and service. We’re always looking for ways to improve our services and the overall experience for our patients. So if you’ve got feedback, or if we haven’t met your expectations, then please let us know.

Here are the different ways you can register a complaint or provide feedback to Dental Care On Putleney.

1. In-House Feedback and Complaint Process

For general feedback or initial concerns, you can:

• Visit in person: Suite 37, 422 Pulteney Street, Adelaide, SA 5000.

• Call: 07 7131 1175.

• Email: info@dentalcareonpulteney.com.au.

If you make a formal complaint, the clinic will acknowledge it within 2 to 5 business days. We aim to resolve complaints within 10 business days but will notify you if more time is needed. If you're not satisfied with the initial outcome, you can ask for an internal review by the Principal Dentist, who will provide a final response within 10 business days.

2. External Complaint Options

If your complaint isn't resolved to your satisfaction by the clinic, you can contact an external body. The best one to contact depends on the nature of your complaint.

• Health and Community Services Complaints Commissioner (HCSCC): Contact the HCSCC for general issues you couldn't resolve directly with the clinic. They can be reached by phone at 1800 232 007 or 8226 8666, or by email at info@hcscc.sa.gov.au.

• Australian Dental Association SA (ADASA): If your complaint is about a dentist who is a member of this association, ADASA may be able to help. Their phone number is 8272 8111 and their email is admin@adasa.asn.au.

• Australian Health Practitioner Regulation Agency (AHPRA): This agency handles complaints related to a dental practitioner's unprofessional conduct. You can call them at 1300 419 495 or visit their website.